Urban 9–5 Industrial Style Furniture FAQ/Terms
When will my order ship?
Once an order is placed, we ship most orders within approximately 10-15 business days. In addition, transit time averages an additional 3-5 business days, depending on your distance from our warehouse in Utah.
Because our industrial style furniture is built to order, production times may occasionally vary during periods of high demand. We take pride in our craftsmanship and work hard to ensure every piece meets our quality standards before it leaves our Utah facility.
Also note that orders are only shipped on business days: Monday to Friday, excluding national holidays. When your order ships, we will update you with tracking information so you'll be able to follow the shipment. You’ll receive shipping confirmation and tracking information as soon as your order leaves our facility, so you can monitor its progress every step of the way.
Thank you again for your understanding. Our goal is to deliver premium furniture you’ll enjoy for years to come, and we appreciate your patience while we carefully build each order.
*Large orders with multiple items may require an additional 2-3 days for packing.
*Our rusted tops and peds may take an additional 1-3 extra business days in production
Shipping/delivery information
At urban9-5.com, we ship orders using UPS and LTL. Orders shipped LTL will be delivered either to a dock or to building/or home entrance. It will be the responsibility of the recipient to take it inside. This is what our standard shipping includes. If you need to arrange for an LTL delivery to be unloaded for you, please contact us before we ship it, and we can provide a quote for optional "white glove" delivery service.
Whether you’re ordering a single industrial desk or furnishing an office with multiple office workstations, we’ll help ensure your order arrives safely and efficiently.
SHIPPING IS FREE on orders over $6,000, and a low flat rate on orders under $6,000 (depending on order total), with the exception of Alaska and Hawaii; shipping charges will apply to those states.
We are unable to ship to P.O. boxes, international addresses, or APO addresses. Please call us at 844-836-6015 with any questions.
Do you have a showroom or a physical location?
We have 3 showrooms: Utah, Idaho, and Nevada.
Utah
1050 S State Street
Salt Lake City, UT 84111
Idaho
2926 S. Jupiter Ave.
Boise, ID 83709
Nevada
7850 Dean Martin Dr Ste 505
Las Vegas, NV 89139
We recommend contacting us before visiting so we can help ensure the products you’re interested in are available to view. Seeing our commercial office furniture in person is a great way to experience the quality of our materials and craftsmanship firsthand.
Privacy
At Urban9-5.com, we pride ourselves in not only delivering quality office furniture, but also in protecting the privacy of our customers. You can trust that our checkout process is secure, and we also never rent or sell email addresses or phone numbers.
Your new product(s)
Product Assembly
Hardware and instructions are provided with every item that requires assembly. Some items may require basic tools, such as a screwdriver/drill.
Most products can be assembled using standard household tools. If you have questions during assembly, our team is happy to help.
Additional assembly help.
If you need additional help or would like to schedule professional installation in your area, we can help you locate a professional in your area; just contact our customer service. Professional installation is especially helpful for larger commercial office furniture projects or offices with multiple workstations.
Guarantee
We are committed to delivering our customers high-quality furniture that you will be able to use for years and years. Every piece is designed to withstand the demands of busy workplaces while maintaining the timeless character of industrial style furniture.
We guarantee that our furniture is quality and suitable for the busiest office. If your desk breaks within the first 5 years, under normal wear and tear, we will replace the damaged or defective part. On chairs, the manufacturer's warranty applies. If the damage is due to neglect, blunt force, natural disaster, etc, those circumstances are outside of our warranty.
Returns/Replacements
Damage During Shipping
We perform a quality check of every order before shipping. However, despite careful packaging, damage can occasionally occur during transit. If your order is damaged during shipping, we will work with you to replace the damaged portion of the order.
Buyer must inspect the merchandise on the date of delivery, noting damages or shortages on both Buyer’s copy and carrier’s copy of delivery receipt. Only if goods are damaged beyond salvage should you refuse the shipment. If damage is concealed, it must be reported to Urban 9-5 within 10 days of receipt of shipment. Buyer will need to take photos of the package and damaged product and email them to support@urban9-5.com. Please include your order number and name in the email.
Our customer service team will guide you through the replacement process and work to resolve the issue as quickly as possible.
**Claims for transportation damage are always pursued by Urban 9-5. Buyer MUST keep all packaging to be inspected by either UPS or the freight carrier. Do not discard any packaging until your claim has been resolved.
If problems arise with the quality or workmanship of your purchase, we will adjust, repair, or replace the portion of the item in question to your satisfaction. Normal wear on products is excluded.
Returns
If you have buyer's remorse after receiving your furniture, or your needs change, we're happy to accept your return within 14 days of delivery. You will incur return shipping fees, and we will assist in scheduling the return. Products must be unused and returned in the original packaging so they can be restocked. If re-packaging is required after receiving the product, a restocking fee will be charged. There will be a 15% restocking fee on any order over $5,000.
*Because many of our products are made to order, custom furniture and panel-based projects cannot be returned unless they arrive damaged or defective. If you’re unsure which finish, size, or configuration is right for your workspace, we’re always happy to answer questions before you place your order.
Materials
Our materials are raw, rugged, and perfectly imperfect. Our style is industrial, rustic, and urban, creating industrial-style furniture with authentic character rather than mass-produced uniformity. Our wood is reclaimed, and we repurpose some metal. In many cases, our products are meant to have imperfections as part of the design.
Every piece is handcrafted, so natural variations in wood grain, texture, color, and finish should be expected. These details are not defects; they’re part of what makes each piece one of a kind.
Our reclaimed tops and rusted metal tops are done by hand. No two are alike; the rust patterns or wood styles are never identical and create a very unique industrial appearance. It creates a unique, one-of-a-kind look unlike anything you can purchase elsewhere. If you’re looking for perfectly identical furniture, our collections may not be the right fit. If you’re looking for authentic rustic office furniture with genuine craftsmanship and personality, you’ll appreciate the character that comes with handcrafted materials.
Our one-of-a-kind Aviator tops are aluminum, which is a softer metal. It is amazing, and it's not meant to be flawless. We recommend a writing pad when writing at the desk. If you work a regular work week, 8-5 at your desk, and are worried about the Aviator desk's practicality, we would recommend the Brushed Steel top, which offers a similar appearance without the rivets and is made from steel instead of aluminum. Not sure which material is right for your workspace? Contact our team, and we’ll be happy to recommend the best option based on how you plan to use your furniture. We embrace the industrial style.
Why is premium industrial furniture worth the investment?
Premium industrial furniture is built for long-term durability, everyday performance, and timeless style. Unlike mass-produced furniture made with lower-quality materials, our handcrafted pieces are designed to withstand years of daily use while developing character over time. With quality craftsmanship, durable materials, and one-of-a-kind finishes, your investment is made to serve your workspace for years—not just until the next replacement cycle.
Can I customize my furniture?
Many of our desks, office workstations, and storage solutions can be customized with different finishes, sizes, layouts, and configurations. If you're furnishing a unique workspace or commercial office, our team is happy to help create a solution that fits your needs.
How do I care for my furniture?
Routine care is simple. Dust surfaces regularly with a soft cloth, wipe up spills promptly, and avoid harsh chemical cleaners. Using coasters, desk pads, and other protective accessories will help preserve wood and metal finishes for years to come.
Still Have Questions?
We want you to feel confident before investing in your new furniture. If you have questions about our industrial style furniture, materials, customization options, shipping, warranties, or care instructions, please contact our team. We're always happy to help you choose the right furniture for your workspace.