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FAQ/TERMS

When will my order ship?

After your order processes, most orders ship within 4-7 business days. Large orders with multiple items may require an additional day for packing. Spun metal/Brushed Steel tops may take an extra day.

Shipping/delivery information

At urban9-5.com, we ship the majority of our orders UPS. If your order large or for multiple items, we will ship it LTL. Orders shipped UPS will be brought inside your building, orders shipped LTL will be delivered curbside and will be the responsibility of the recipient to take inside.This is what our free shipping includes,  If you need to arrange for an LTL delivery to be unloaded for you, please contact us. That can be added for an additional "white glove" delivery fee.

SHIPPING IS FREE, with the exception of Alaska and Hawaii, there will be shipping applied to orders shipping to those states. We are unable to ship to P.O. boxes, international addresses or APO addresses. Please call us at 844-836-6015 with any questions.

Do you have a showroom or a physical location?

We have 3 showrooms:

Utah (Corporate)
1050 S State Street
Salt Lake City, UT 84111

Idaho
2926 S. Jupiter Ave.
Boise, ID 83709

Nevada
7850 Dean Martin Dr Ste 505
Las Vegas, NV 89139

Privacy

Urban9-5.com prides ourselves in not only delivering quality office furniture, but also protecting the privacy of our customers. You can trust that our checkout process is secure, and we also never rent or sell email addresses or phone numbers.

Your new product(s)

Product Assembly 
Hardware and instructions are provided with every item that require assembly. Some items may require basic tools, such as a screw driver/drill.

Additional assembly help.
If you need additional help or would like to schedule professional installation in your area, we can help you locate a professional in your area, just contact our customer service. 

Guarantee
We are committed to delivering our customers high quality furniture you will be able to use for years and years. We guarantee that our furniture is quality and suitable for the busiest office. If your desk breaks within the first 5 years, under normal wear and tear, we will replace the damaged or defective part. On chairs, the manufactures warranty applies. If the damage is due to neglect, blunt force, natural disaster, etc, those circumstances are outside of our warranty. 

Returns/Replacements 

Damage During Shipping
We do a quality check of every order before shipping, however, sometimes packages are damaged during shipping despite the efforts we take to protect every order. Sometimes things happen that are out of our control. If your order is damaged during shipping, we will of course work with you to replace damaged portion of the order.
 Buyer must inspect the merchandise on the date of delivery, noting damages or shortages on both Buyer’s copy and carrier’s copy of delivery receipt. Only if goods are damaged beyond salvage should you refuse the shipment. If damage is concealed, it must be reported to Urban 9-5 within 10 days of receipt of shipment. Buyer will need to take photos of the package and damaged product and email them to support@urban9-5.com and we will process your shipment after receiving the photos. Please make sure and include your order number and name in the email. 

**Claims for transportation damage are always pursued by Urban 9-5. Buyer MUST keep all packaging to be inspected by either UPS or the freight company. Do not discard anything

If problems arise with the quality or workmanship of your purchase, we will adjust, repair or replace the portion of item in question to your satisfaction. Normal wear on products excluded.

Returns
If you have buyers remorse after receiving your furniture, our your needs change. We're happy to accept your return within 14 days of delivery. You will incur round-trip shipping fees, we will assist in scheduling the return of the item. We need to return the unused product in original packaging, so we are able to re-stock and re-sell with no issues. If you don't have your packaging, you will need to send in like packaging. If re-packaging is required after receiving the product, a restocking fee will be charged. The restocking fee depends on the furniture being returned and the materials required. 

Materials

Our materials are raw, rugged and perfectly imperfect. Our style is industrial, rustic, urban, etc. Our wood is reclaimed, we repurpose meta,l etc. Are products in many cases are meant to have imperfections as part of the design. Our rusted metal top is done by hand. No 2 are alike, the rust patterns are never identical and create a very unique industrial appearance. The Spun metal top is treated with an equalizer to prevent rusting and then is clear coated with a premium clear coat to protect the top. This prevents rusting 98% of the time for up to 20 years. 2% of the time conditions are such that small rust colored spots can occur under the clear coat, the top is still protected by the clear coating. It also creates a unique and impossible to duplicate look that is unlike anything you can purchase. We embrace the industrial style. 

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