When will my order ship?
Once an order is placed, it will be in processing/production for 4-7 business days. In addition, transit time is an additional 2-5 business days, depending on your distance from our warehouse in Utah.
*Due to our high order volume between November and January, there may be times where there there will be an additional 1-2 business days in production.
*Large orders with multiple items may require an additional day for packing.
*Our rusted tops and peds may take an 1-3 extras business days in production
At urban9-5.com, we ship the majority of our orders UPS. If your order large or for multiple items, we will ship it LTL. Orders shipped UPS will be brought inside your building, orders shipped LTL will be delivered curbside and will be the responsibility of the recipient to take inside.This is what our free shipping includes, If you need to arrange for an LTL delivery to be unloaded for you, please contact us. That can be added for an additional "white glove" delivery fee.
SHIPPING IS FREE on orders over $1,000, and flat rate of just $25 on orders under $1,000, with the exception of Alaska and Hawaii, there will be shipping applied to orders shipping to those states. We are unable to ship to P.O. boxes, international addresses or APO addresses. Please call us at 844-836-6015 with any questions.
Do you have a showroom or a physical location?
We have 3 showrooms:
1050 S State Street
Salt Lake City, UT 84111
2926 S. Jupiter Ave.
Boise, ID 83709
7850 Dean Martin Dr Ste 505
Las Vegas, NV 89139
Urban9-5.com prides ourselves in not only delivering quality office furniture, but also protecting the privacy of our customers. You can trust that our checkout process is secure, and we also never rent or sell email addresses or phone numbers.
Your new product(s)
Hardware and instructions are provided with every item that require assembly. Some items may require basic tools, such as a screw driver/drill.
Additional assembly help.
If you need additional help or would like to schedule professional installation in your area, we can help you locate a professional in your area, just contact our customer service.
We are committed to delivering our customers high quality furniture you will be able to use for years and years. We guarantee that our furniture is quality and suitable for the busiest office. If your desk breaks within the first 5 years, under normal wear and tear, we will replace the damaged or defective part. On chairs, the manufactures warranty applies. If the damage is due to neglect, blunt force, natural disaster, etc, those circumstances are outside of our warranty.
Damage During Shipping
We do a quality check of every order before shipping, however, sometimes packages are damaged during shipping despite the efforts we take to protect every order. Sometimes things happen that are out of our control. If your order is damaged during shipping, we will of course work with you to replace damaged portion of the order. Buyer must inspect the merchandise on the date of delivery, noting damages or shortages on both Buyer’s copy and carrier’s copy of delivery receipt. Only if goods are damaged beyond salvage should you refuse the shipment. If damage is concealed, it must be reported to Urban 9-5 within 10 days of receipt of shipment. Buyer will need to take photos of the package and damaged product and email them to firstname.lastname@example.org and we will process your shipment after receiving the photos. Please make sure and include your order number and name in the email.
**Claims for transportation damage are always pursued by Urban 9-5. Buyer MUST keep all packaging to be inspected by either UPS or the freight company. Do not discard anything
If problems arise with the quality or workmanship of your purchase, we will adjust, repair or replace the portion of item in question to your satisfaction. Normal wear on products excluded.
If you have buyers remorse after receiving your furniture, our your needs change. We're happy to accept your return within 14 days of delivery. You will incur return shipping fees, we will assist in scheduling the return of the item. We need to return the unused product in original packaging, so we are able to re-stock and re-sell with no issues. If you don't have your packaging, you will need to send in like packaging. If re-packaging is required after receiving the product, a restocking fee will be charged. The restocking fee depends on the furniture being returned and the materials required. There will be a 15% restocking fee on any job over $5,000.
*We cannot accept returns on anything custom, or any jobs with panels as they are made to order. We will of course fix any damage if anything happens during shipping, but we cannot accept returns.
Our materials are raw, rugged and perfectly imperfect. Our style is industrial, rustic, urban, etc. Our wood is reclaimed, some metal we repurpose. Our products in many cases are meant to have imperfections as part of the design. Our reclaimed tops and rusted metal tops are done by hand. No two are alike, the rust patterns, or wood styles are never identical and create a very unique industrial appearance. It creates a unique and impossible to duplicate look that is unlike anything you can purchase elsewhere. Our one-of-a-kind Aviator tops are aluminum, which is a softer metal. It is amazing, and It's not meant to be flawless. We recommend a writing pad when writing at the desk. If you work a regular work week 8-5 at your desk and are worried about the Aviator desk's practicality. We would recommend the Brushed Steel top, which has the same look, but without the rivets, and it is steel vs aluminum. We embrace the industrial style.