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Order Processing/Shipping

Shipping is FREE on ANY order over $5,000 to anywhere in the US. Otherwise, shipping is just a flat rate between $145 and $250 depending on where you are located (view shipping in cart)! We can ship to Canada, but there will be an additional shipping cost. We can prepare a quote if you contact us with your order and address.

When will my order ship?

Once an order is placed, we are shipping an average of 7-10 business days. In addition, transit time is averages an additional 3-5 business days, depending on your distance from our warehouse in Utah. 

***We are experiencing what most industries are dealing with during the global pandemicwide-spread delays in receiving production materials, global shipping delays, staffing shortages as well as high order volume.  Despite our best efforts, late shipments have been unavoidable. 
 
You can rest assured, we're working harder then ever to produce and get your order to you as soon as possible, while still taking safety measures to protect the health and safety of our employeesWhile we strive to ship orders 7-10 business days from order date, there has been a delay in that time on some orders. Some materials that we've have never had issues with receiving are delayed by our suppliers, and we don't always have an accurate timeline as to when we will receive them. Our suppliers experience the same hardships that everyone is. So please be patient and know that if there is a stock issue, we are doing everything possible and know we share the frustration!

Also note that orders are only shipped on business days: Monday to Friday, excluding national holidays. When your order ships we will update you with tracking information so you'll be able to follow the shipment 
 
Thank you again for your understanding and we apologize as we know it can be frustrating. It is on our end as well, but it'll be worth it when you receive your new furniture!


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Large orders with multiple items may require an additional 1-2 days for packing.

*Our rusted tops and peds may take an 1-3 extras business days in production*Large orders with multiple items may require an additional day for packing.

Shipping/Transit time: 

All orders ship from our production warehouse in Utah.

In addition to production time, transit time averages an additional 3-5 business days, depending on your distance from our warehouse in Utah. Shipping companies are also experiencing delays, even when we're quoted 3-5 days by the shipper, occasionally we've seen a delay of a few days in delivery from some local/final destination terminals. 

Delivery information

At urban9-5.com, depending on your order size, our standard shipping (free over $5,000 and flat rate between $145 and $245, depending on your location).

We use UPS and LTL. When we ship LTL through a trucking company, the order will be off loaded to a dock, lot or building/residence entrance, and will be the responsibility of the recipient to take inside. They will not drop off without your signature. We provide tracking, so if you check tracking you'll know when to expect them. If you need to arrange for an LTL delivery to be unloaded for you, or brought inside of your building, please contact us at time of order placement so we can refer you to a company in your area that does white glove service. We take every precaution when packaging and shipping. We have a very low damage rate, but despite that, once in a while things happen in transit that are out of our control. IF YOU RECEIVE YOUR ORDER AND THERE IS VISIBLE DAMAGE, DO NOT ACCEPT WITHOUT NOTING THE DAMAGE ON THE BILL OF LADING, PHOTOS ARE ALSO HELPFUL. THEY WILL WAIT WHILE YOU CHECK FOR DAMAGE. If you are having someone else sign for your delivery, please let them know this as well.