Order Processing/Shipping

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Shipping is FREE on ANY order over $6,000 to anywhere in the US. Otherwise, shipping is just a flat rate between $245 and $329, depending on where you are located (view shipping in cart)! We can ship to Canada, but there will be an additional shipping cost. We can prepare a quote if you contact us with your order and address.

When will my order ship?

Once an order is placed, we are shipping an average of 7-10 business days. In addition, transit time is averages an additional 3-5 business days, depending on your distance from our warehouse in Utah. (So you can plan on a 2-3 week delivery time)

***We are experiencing a bit of a delay, we have an influx of orders as well as having had our CNC machine down and parts and repair kept us down for a couple of weeks, so we have a backlog we've been doing our best work through, despite our best efforts, late shipments have been unavoidable. 
 
You can rest assured, we're working harder then ever to produce and get your order to you as soon as possible. While we strive to ship orders 7-10 business days from order date, there has been a delay in that time on some orders. We're currently shipping closer to 15 business days from order, please be patient and know, we are doing everything possible to get your order out!

Shipping/Transit time: 

All orders ship from our production warehouse in Utah.

In addition to production time, transit time averages an additional 3-5 business days, depending on your distance from our warehouse in Utah. Shipping companies are also experiencing delays, even when we're quoted 3-5 days by the shipper, occasionally we've seen a delay of a few days in delivery from some local/final destination terminals. 

Delivery information

At urban9-5.com, depending on your order size, our standard shipping (free over $6,000 and flat rate between $245 and $329, depending on your location).

We use UPS and LTL. When we ship LTL through a trucking company, the order will be off loaded to a dock, lot or building/residence entrance, and will be the responsibility of the recipient to take inside. They will not drop off without your signature. We provide tracking, so if you check tracking you'll know when to expect them. If you need to arrange for an LTL delivery to be unloaded for you, or brought inside of your building, please contact us at time of order placement so we can refer you to a company in your area that does white glove service. We take every precaution when packaging and shipping. We have a very low damage rate, but despite that, once in a while things happen in transit that are out of our control. IF YOU RECEIVE YOUR ORDER AND THERE IS VISIBLE DAMAGE, DO NOT ACCEPT WITHOUT NOTING THE DAMAGE ON THE BILL OF LADING, PHOTOS ARE ALSO HELPFUL. THEY WILL WAIT WHILE YOU CHECK FOR DAMAGE. If you are having someone else sign for your delivery, please let them know this as well.