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Order Processing/Shipping

Shipping is FREE on ANY order over $3,000 to anywhere in the US. Shipping under $3,000 is an affordable flat rate depending on order total of either $25, $40, or $75. We can ship to Canada, but there will be an additional shipping cost. We can prepare a quote if you contact us with your order and address.

When will my order ship?

Processing/Production time:

Once an order is placed, it will be in processing/production for 4-7 business days. 
*Large orders with multiple items may require an additional day for packing.
*Our rusted tops and peds may take an 1-2 extras business days in production
Please note- 
Due to and influx of orders and some COVID related delays in receiving materials, you may experience a slight increase in turn-around times, you may experience an extra few days turn around.

Shipping/Transit time: 

All orders ship from our production warehouse in Utah.

In addition to production time, transit time is an additional 2-5 business days, depending on your distance from our warehouse in Utah. 

Delivery information

At urban9-5.com, depending on your order size, our standard shipping (free over $3,000 and flat rate of $25 under $1,000, $40 from $1,000-$1,999, $75 from $2,000-$2,999). will be sent in one of the following methods:

For smaller orders: UPS ground.

Larger orders or for multiple items, we will ship it LTL through a trucking company. LTL will be off loaded to a dock, lot or curbside, and will be the responsibility of the recipient to take inside. They will not drop off without your knowledge. If you need to arrange for an LTL delivery to be unloaded for you, please contact us at time of order placement so we can refer you to a company in your area that does white glove service.