Returns/Replacements
Damage During Shipping
We do a quality check of every order before shipping, however, sometimes packages are damaged during shipping despite the efforts we take to protect every order. Sometimes things happen that are out of our control. If your order is damaged during shipping, we will of course work with you to replace damaged portion of the order. Buyer must inspect the merchandise on the date of delivery, noting damages or shortages on both Buyer’s copy and carrier’s copy of delivery receipt. Only if goods are damaged beyond salvage should you refuse the shipment. If damage is concealed, it must be reported to Urban 9-5 within 10 days of receipt of shipment. Buyer will need to take photos of the package and damaged product and email them to support@urban9-5.com and we will process your shipment after receiving the photos. Please make sure and include your order number and name in the email.
**Claims for transportation damage are always pursued by Urban 9-5. Buyer MUST keep all packaging to be inspected by either UPS or the freight company. Do not discard anything
If problems arise with the quality or workmanship of your purchase, we will adjust, repair or replace the portion of item in question to your satisfaction. Normal wear on products excluded.
Returns
If you have buyers remorse after receiving your furniture, our your needs change. We're happy to accept your return within 14 days of delivery. You will incur return shipping fees, we will assist in scheduling the return of the item. We need to return the unused product in original packaging, so we are able to re-stock and re-sell with no issues. If you don't have your packaging, you will need to send in like packaging. If re-packaging is required after receiving the product, a restocking fee will be charged. The restocking fee depends on the furniture being returned and the materials required. Once product is received we will refund your method of payment.